The Divine Horse Returns and Exchanges
Returns & Exchanges
The Divine Horse has a 100% Satisfaction Guarantee. If, for any reason, you are not satisfied with the product you have purchased, contact us and return it within 30 days for an exchange or refund. Items returned in new, unused condition after 30 days are eligible for a store credit (less shipping charges). Apparel must have all tags attached.
All Clearance sale items are FINAL and cannot be returned, refunded or exchanged.
Personalized items or items which are special ordered and not normally stocked are not eligible for return or exchanges.
Used Items from our Consignment Shop, including Used Saddles have a 3 day return period. We cannot accept these items back after 3 days.
What if I lost my packing slip or receipt?
Print and fill out the return authorization form and include with your return shipment.
What if my return is not in new condition?
We will contact you to inform you of a 15% restocking fee. If the items are in poor condition, we may refuse your return.
What if my item is defective?
We will issue a return authorization and have FedEx pick-up the defective item at no additional cost to you. If we determine the item is not defective, we will return the item(s) and subtract the shipping costs from your return credit.
***Please note that we cannot ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order.
Can I return a consignment purchase?
- A consignment purchase can be returned or exchanged within 7 days of the original purchase. After 3 days we reserve the right to refuse the refund.
Do you have a problem with a guaranteed item?
Please contact us at firstname.lastname@example.org or at 803-818-4288.
Special Order Policy
Special Orders, Custom Items, and Monogrammed Items are Non-Refundable. A Special Order item is an item that we normally do not stock. Special Orders must be paid in advance and cannot be canceled once the order is placed.
Saddle Trial and Return Policy
We understand the importance of a properly fitting saddle not only to your horse but also to you as the rider. In order to ensure your satisfaction, The Divine Horse will permit a trial period of 3 days from the date of receipt. You are responsible to take extra care by wrapping your stirrup leathers to prevent marks on the saddle flaps. Saddles returned with excessive wear or damage may be charged a fee or deemed non-refundable. If you should decide to return the saddle after receiving it, simply fill out the paperwork included in the package and ship it back to us in its original box and packing materials. We recommend shipping saddles through UPS & insuring the saddle for the full purchase price.
Used Saddles from our Consignment Shop also have a 7 day trial period from the date of receipt. As with new saddles the same trial policy applies for consignment saddles.
Buyer is responsible for all shipping charges which includes any returns or exchanges which could result in multiple shipping fees.